I’ve been running my home care agency for 3 years, and I want to scale up, but I’m worried the quality of care might drop. Any advice?
Totally valid concern! When scaling, the key is systems. Document everything—your hiring process, training program, and even how you communicate with clients. When your agency grows, you’ll rely on these processes to keep things consistent.
Absolutely. I’d add that you need to invest in a good team. You can’t do everything yourself at scale. Hire a reliable manager or operations director to focus on the day-to-day while you strategize for growth.