I’ve got a client who’s constantly late paying their invoice. I don’t want to lose them, but this is causing cash flow issues. How do you handle late-paying clients without damaging the relationship?
Ugh, late payments are the worst. First, make sure you have clear payment terms in your service agreement—like due dates and late fees. If you don’t have that in writing, it’s hard to enforce. And send reminders BEFORE the due date. A polite “just a friendly reminder, your invoice is due in three days” email or text can prevent late payments from happening in the first place.
Good idea. What about clients who still ignore reminders?
If they’re consistently late, pick up the phone. Emails can be ignored, but a call feels more direct and personal. Ask if there’s a specific issue—sometimes it’s as simple as them forgetting or needing help with autopay. And if they still don’t pay, enforce your late fee. I know it feels awkward, but you have to set boundaries. You’re running a business, not a charity.